Shipping & Return Policy

SHIPPING

Unless otherwise stated, shipping and delivery rates are as follows.

For Deliveries to Lower 48 Contiguous States:
  • FREE standard ground shipping on all orders over $100
  • $20 for standard ground shipping on all orders from $50 to $99.99
  • $10 for standard ground shipping on all orders up to $49.99

For Deliveries to Alaska and Hawaii:
  • FREE standard ground shipping on all orders over $500
  • $100 for standard ground shipping on all orders up to $499.99

Or select one of our low calculated rates shown at checkout.

FOR RUSH DELIVERY or INTERNATIONAL ORDERS
Contact us for hands-on service:
  • Call (908) 603-0896
  • Email customerservice@oxtools.com

Most orders will be processed and dispatched to the shipper (usually FedEx) within 2 business days of your order. Delivery times will vary by location.

RETURNS

OX Tools takes great care to ensure that all the products featured on this website are of a high quality.

As part of our commitment to quality we provide 1 year's guarantee on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, we give much longer guarantees on some products.

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed below. We will then arrange collection of the item(s) free of charge.

All you need to do is to contact us on (908) 603-0896 or customerservice@oxtools.com and we will issue you with a Goods Returns Form, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for us to collect the item.  

Upon receipt of the item(s) we will inspect the product and if it is proved to be faulty or was incorrectly supplied we will refund you for the full value within 30 days.

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